The Freedom ProjectSmarter BusinessStarts Here
The Freedom Project helps small businesses and local teams — from clinics to contractors, makers to manufacturers — save time, cut overhead, and scale through automation.
Our Services
AI Phone Answering & Routing
Never miss a call again — AI phone answering in Baltimore handles FAQs, routes leads, and sends missed-call text-backs.
Smart Scheduling & Dispatch
Live availability, reminders, and team assignment synced to your calendar.
Lead CRM & Job Tracking
A simple pipeline from lead → job → invoice with notes and history.
Estimate & Invoice Automation
Generate and send estimates/invoices in seconds. Stripe/QuickBooks ready.
AI Follow-Up & Reviews
Automatically request reviews and referrals after every job.
Digital Job Forms
Paperless checklists and inspections that export to PDF and the client record.
Website Design & Funnel Automation
Professional website design in Baltimore and SEO-ready websites in Maryland that convert visitors into booked jobs and leads.
AI Admin Assistant
Draft replies, schedule jobs, and update records via a simple assistant.
Business Dashboards
See calls, jobs, revenue, and review growth at a glance.
About Us
Baltimore Website Design & Business Automation Company
The Freedom Project, LLC, founded by a United States Government and Amazon Web Services (AWS) systems engineer, brings 10+ years of enterprise-grade systems implementation to small-to-medium-sized businesses (SMBs) across Maryland. We specialize in website design in Baltimore and business automation services throughout Maryland.
Jordan Harris — Founder & Automation Strategist
Mission: Create efficient systems that save time, money & sanity.
Why It's Called The Freedom Project
This project started in 2021 with a simple goal: help business owners get their time back. After years of building enterprise systems for the government and private sector, we saw how smaller businesses were being left behind—stuck with outdated tools, repetitive tasks, and no automation.
The Freedom Project was built to change that: a resource that gives SMBs access to the same efficiency, automation, and strategy as larger companies—but without the high costs or complexity. It's about freedom from busywork, freedom to grow, and freedom to focus on what matters most.
News & Highlights
Explore the latest automation strategies, Maryland Industry 4.0 grant opportunities, and success stories from The Freedom Project.
RAO, Properly Defined - From Retrieval to Revenue in the AI Answer Economy
Our comprehensive white paper explores Response Answer Optimization (RAO) - the discipline that bridges the gap between being findable and being chosen in the AI era. Learn how to optimize your content for AI assistants, position your answers to dominate the AI-powered answer economy, and turn AI citations into measurable leads and sales.
Read Full ArticleWhite Papers & Research
Deep-dive research and thought leadership on automation, AI optimization, and business efficiency strategies.
Contextual Clarity Optimization (CCO)
A Framework for AI Readability, Reasoning, and Trust. Extending RAO principles inward, CCO defines the difference between AI as autocomplete and AI as collaborator.
Part 2: RAO 2.0 in Action
Multi-Agent AI, Trust Wars, and the Future of Business Discovery. Dive deep into RAO 2.0 implementation with real-world examples and advanced optimization strategies.
RAO vs AEO: Why AEO is Already Dead
Part 1 of our analysis exploring why Answer Engine Optimization (AEO) is fundamentally flawed and why Response Answer Optimization (RAO) is the future.
RAO, Properly Defined
From Retrieval to Revenue in the AI Answer Economy. Learn how to optimize your content for AI assistants and turn AI citations into measurable leads and sales.
More Research Coming Soon
We're developing additional white papers on automation strategies, AI implementation, and business optimization techniques.
Who We Help
We serve time-strapped entrepreneurs, smart local teams, and operationally overwhelmed offices — helping everyone from dental offices and HVAC pros to daycare centers and tech-savvy business owners streamline their systems with precision. We also specialize in service trades — learn more.
How We Work
Not every business needs AI — but every business needs efficiency. At The Freedom Project, we analyze your workflows and recommend the best tools for the job — whether that's a smart scheduler, an AI follow-up assistant, or just connecting the apps you already use. Our goal is simple: eliminate bottlenecks, boost consistency, and save you time. No fluff. No bloat. Just smart automation built for small business.
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By scheduling, you consent to receive SMS booking reminders from The Freedom Project. Message and data rates may apply. Message frequency varies. At any time you can text HELP for help or STOP to opt out.
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Raving Reviews
"The Freedom Project transformed our dental practice! Scheduling is now effortless, and communication is seamless."
— Dr. Patel, SmileClinic
"Game-changer for my real estate business. Lead capture and follow-up are now automated!"
— J. Ross, RE Broker
"I was drowning in paperwork. Now everything's automated — more time, less stress."
— L. Carter, Contractor
FAQ
What is automation?
Automation uses software to handle repetitive business tasks, like scheduling, emails, and lead intake, freeing up your time.
Why choose us?
We combine government-grade systems expertise with small-to-medium-sized business understanding to tailor smart, effective solutions.
How much does it cost?
We offer custom packages starting with a free audit. Cost depends on your size, goals, and workflow needs.
Is my data safe?
Yes. We use secure integrations, follow best practices, and never store sensitive data unnecessarily.
Do you offer automated phone answering for trades?
Yes. We set up AI phone answering that handles FAQs, captures leads, routes calls, and sends missed-call text-backs — perfect for plumbers, electricians, and HVAC teams.
Can you integrate with my existing tools?
We connect your calendars, phone system, website, accounting, and CRM so your workflow runs automatically.
Ready to Get Started? Formalize Your Automation Plan with Us.
Complete our quick service agreement to kick off your automation journey.
Review and submit professional agreements securely. Click the form link, complete, and it will be routed to the Freedom Project Team.
Client Services Agreement
- Outlines scope of service, deliverables, timelines, and responsibilities.
- Protects both parties with clear expectations.
- Required before any custom intake system or automation build begins.
Proposal Generator
- Send pre-filled proposals to clients in seconds.
- Includes project name, timeline, scope, and budget.
- Automatically opens your default email app with full message.
Website Design & Business Automation Services Across Maryland and the DMV
Based in Baltimore, The Freedom Project proudly serves small and trade businesses across Baltimore City, Baltimore County, Harford County, Anne Arundel County, Howard County, Montgomery County, Prince George's County, and nearby DMV areas — including Glen Burnie, Towson, Bel Air, Columbia, Gaithersburg, Silver Spring, and Washington D.C.
Whether you're looking for website design in Baltimore, website builder services in Maryland, or business automation solutions throughout the region, we provide professional services tailored to local businesses.
Outside Maryland? We also work with U.S. clients remotely.