AI Phone Answering for Baltimore & Maryland Businesses
Phones shouldn't be a black hole. We set up AI phone answering that picks up every call, routes it to the right place, books appointments, and logs everything to your CRM—without new busywork for your team. Under the hood, we deploy the right stack for your needs: Twilio + Dialogflow CX for flexible IVR and natural conversations, Amazon Connect + Lex for contact-center workflows with HIPAA-eligible options, or a turnkey agent like Retell to prove value fast. You get clear reporting, human takeover when needed, and integrations with the tools you already use.
What you get
- Answer every call 24/7 with natural conversation
- Route by intent, caller type, or office hours
- Book to your calendar; send SMS/email confirmations
- Push transcripts + call outcomes to your CRM
- Human-takeover and escalation rules
- HIPAA-eligible architecture options
Stacks we integrate
We implement the right stack for your use case—from turnkey agents to full contact-center builds.
Which stack fits your business?
Answer a few questions. We'll score the options and email a configuration check.
Architecture picks by scenario
- Healthcare/PHI or strict compliance: Amazon Connect + Lex (HIPAA-eligible path) with S3/Comprehend for transcripts/analytics.
- Marketing-heavy SMB that already uses Twilio: Twilio + Dialogflow CX (Virtual Agent), Twilio Studio for flows, Media Streams for live transcription/analytics, and webhooks to your CRM.
- Proof-of-value / fastest go-live: Retell AI agent first; once ROI proven, graduate to Twilio/Dialogflow or Connect/Lex as needed.
- Phone system refresh with decent AI baked in: Dialpad Ai Voice as the PBX + IVR, layered with your web chat and CRM.
- Google-first shop: Dialogflow CX for NLU + Twilio for the phone edge; leverage Google's Conversational Agents program credits.
- OpenPhone: Modern SMB phone (shared numbers, SMS, call routing, transcription). Great for fast rollout with Zapier/API integrations. Pair with lightweight AI agent (e.g., Retell) if you want conversational intake without migrating carriers.
FAQ
How long does deployment take?
Most AI phone answering setups go live in 1–2 weeks, including training, testing, and integration with your calendar and CRM.
Can it integrate with our existing tools?
Yes. We integrate with popular calendars (Google, Outlook), CRMs (HubSpot, Salesforce, custom), payment processors, and messaging tools.
How does human handoff work?
The AI can transfer to a human agent at any time, either automatically based on complexity or when the caller requests it. All call context is preserved.
Is it HIPAA-compliant?
We can deploy on Amazon Connect + Lex with HIPAA-eligible architecture, proper encryption, and compliance controls for healthcare and other regulated industries.