AI Phone Answering for
Baltimore & Maryland Businesses
Phones shouldn't be a black hole. We set up AI phone answering that picks up every call, routes it to the right place, books appointments, and logs everything to your CRM—without new busywork for your team.
Under the hood, we deploy the right stack for your needs: Twilio + Dialogflow CX for flexible IVR and natural conversations, Amazon Connect + Lex for contact-center workflows with HIPAA-eligible options, or a turnkey agent like Retell to prove value fast. You get clear reporting, human takeover when needed, and integrations with the tools you already use.
What You Get
Answer Every Call 24/7
Natural conversation that never misses a call.
Smart Routing
Route by intent, caller type, or office hours.
Calendar Integration
Book to your calendar; send SMS/email confirmations.
CRM Sync
Push transcripts + call outcomes to your CRM.
Human Handoff
Human-takeover and escalation rules.
HIPAA-Ready
HIPAA-eligible architecture options.
Stacks We Integrate
We implement the right stack for your use case—from turnkey agents to full contact-center builds.
Which Stack Fits Your Business?
Answer a few questions. We'll score the options and email a configuration check.
Architecture Picks by Scenario
Amazon Connect + Lex — Healthcare/PHI or strict compliance
HIPAA-eligible path with S3/Comprehend for transcripts/analytics.
Twilio + Dialogflow CX — Marketing-heavy SMB that already uses Twilio
Virtual Agent, Twilio Studio for flows, Media Streams for live transcription/analytics.
Retell AI agent — Proof-of-value / fastest go-live
Prove ROI first; graduate to Twilio/Dialogflow or Connect/Lex as needed.
Dialpad Ai Voice — Phone system refresh with AI baked in
Full PBX + IVR, layered with your web chat and CRM.
Dialogflow CX + Twilio — Google-first shop
Google NLU quality plus Twilio phone routing. Leverage Google's Conversational Agents program credits.
Quo — Modern SMB phone with lightweight AI
Shared numbers, SMS, call routing, transcription. Pair with lightweight AI agent (e.g., Retell) for conversational intake.
Frequently Asked Questions
How long does deployment take?▼
Most AI phone answering setups go live in 1–2 weeks, including training, testing, and integration with your calendar and CRM.
Can it integrate with our existing tools?▼
Yes. We integrate with popular calendars (Google, Outlook), CRMs (HubSpot, Salesforce, custom), payment processors, and messaging tools.
How does human handoff work?▼
The AI can transfer to a human agent at any time, either automatically based on complexity or when the caller requests it. All call context is preserved.
Is it HIPAA-compliant?▼
We can deploy on Amazon Connect + Lex with HIPAA-eligible architecture, proper encryption, and compliance controls for healthcare and other regulated industries.
Ready to Never Miss Another Call?
Let's set up AI phone answering that works for your business.
Get an AI Phone Walkthrough